Service

Pre-sales service

● Demand communication: Communicate with potential customers through various channels (such as mail, phone, live chat, etc.) to understand their specific needs for Bluetooth speakers, Include functional requirements (such as whether you need waterproof, noise reduction, voice assistant, etc.), sound quality preferences (heavy bass, clear treble, etc.), design preferences (color, shape, size, etc.), use scenarios (indoor, outdoor, travel, etc.) and budget range.

● Product recommendation: According to customer needs, select the most suitable Bluetooth speaker model from the factory's product series for recommendation. Introduce the features, advantages and application scenarios of the recommended products in detail. For example, a Bluetooth speaker has excellent waterproof performance and is suitable for outdoor use; The other speaker has a strong bass effect, suitable for customers who like to listen to electronic music. At the same time, we provide product options of different grades and prices to meet the budget needs of different customers.

● Technical consultation: Answer customers' questions about Bluetooth speaker technology, such as Bluetooth connection stability, compatibility (adaptation to various Bluetooth devices), battery life, charging method and time, audio decoding format support, etc. You can also introduce the advanced technology and quality control measures adopted by the factory to enhance customer confidence in product quality, such as the use of high-quality Bluetooth chips to ensure stable and fast connections; With intelligent power saving technology, extended battery life.

● Sample availability: If the customer needs to know more about the quality and performance of the product, we can provide a sample of the Bluetooth speaker. Customers can personally experience the appearance, feel, sound quality, etc., in order to make more accurate purchasing decisions. When providing samples, ensure that the quality and function of the samples are consistent with the official product, and attach detailed product instructions and operating instructions.

● Quotation and solution customization: Provide detailed product quotation according to customer's demand and order quantity, including product unit price, packaging cost, transportation cost (estimated according to different transportation modes and destinations) and other expenses that may be involved (such as customized design cost, etc.). At the same time, according to the special requirements of customers, such as customized appearance, adding specific functions, etc., to develop personalized solutions and corresponding quotations.

● Interpretation of trade terms: Clearly explain various trade terms involved in foreign trade transactions to customers, such as delivery method (EXW, FOB, CIF, etc.), payment method (T/T, letter of credit, collection, etc.), delivery time, quality assurance terms, etc., to ensure that customers understand and agree to the relevant terms and avoid possible misunderstandings and disputes in the future.

In-sale service

● Order tracking: After the customer places the order, timely follow up the processing progress of the order, including production arrangement, raw material purchase, production and processing, quality inspection and other links. Feedback the status of orders to customers regularly, so that customers know the production status of products and expected delivery time. For example, an order progress report is sent to the customer once a week to inform the customer what steps have been completed in the current production, whether it is on schedule, and if there is a delay, explain the reason and the expected resolution time.

● Quality control: In the production process, strict implementation of quality control standards and processes to ensure that the quality of Bluetooth speakers meet customer requirements and relevant international standards. Conduct multiple quality inspection, such as raw material inspection, semi-finished product inspection and finished product inspection. Key quality indicators (such as sound quality, Bluetooth connection stability, battery performance, etc.) are rigorously tested, and once quality problems are found, timely adjustments and improvements are made. For example, in the sound quality test, it is found that the treble part of a batch of speakers is not clear enough, immediately adjust the production process or replace the parts to ensure the quality of the product.

● Packaging and marking: According to customers' requirements and transportation mode, choose the appropriate packaging materials and methods to ensure that the Bluetooth speaker is not damaged during transportation. The packaging should be clearly marked with the product model, specification, quantity, production date, shelf life, origin and other information, as well as special marks required by customers (such as brand signs, warning signs, etc.). If the customer has a specific packaging design requirements, according to the customer's design for packaging production.

● Logistics coordination: Assist customers to choose the right mode of transportation and logistics suppliers, according to the number of goods, weight, volume and destination factors, comprehensive consideration of transportation cost and time, provide a variety of transportation solutions for customers to choose (such as sea, air, express, etc.). Maintain close communication with logistics suppliers to ensure that goods are shipped on time, and timely track the transportation status of goods, and provide updates to customers on logistics information, such as shipment time, estimated arrival time, location during transportation, etc. During the transportation of goods, if there is any abnormal situation (such as delay, damage, loss, etc.), timely consultation with customers and logistics providers to solve the problem.

● Document processing: Timely and accurate processing of various documents related to the order, such as commercial invoice, packing list, bill of lading, certificate of origin, etc. Ensure that the content of these documents is consistent with the actual goods, in accordance with the norms of international trade and customer requirements. For example, the product description, quantity, price and other information on the commercial invoice should be consistent with the order and actual delivery; The packing list should detail the quantity and specifications of the products in each packing box. Send these documents to customers in a timely manner, and provide relevant electronic documents or paper documents according to customer needs.

● Communication and coordination: maintain close communication with customers during the whole sale process, and timely reply to customer inquiries and feedback. Respond promptly to customer questions, suggestions or change requests and coordinate handling. For example, if the customer requests to change the color or packaging design of the product, communicate with the production department and the design department in a timely manner, assess the feasibility and impact, and feedback the results and adjusted delivery time and price to the customer.

After-sales service

● Technical support: To provide customers with long-term technical support services, to help customers solve the technical problems encountered in the use of Bluetooth speakers. Technical advice and guidance can be provided by telephone, email, online customer service, etc. For example, if the customer feedback Bluetooth connection is unstable, the technical support staff can guide the customer to check the Settings of the Bluetooth device, whether the distance is appropriate, whether there are other interference sources, and provide the corresponding solution; If the problem is more complex and cannot be solved by remote guidance, a technician can be arranged to provide on-site service or guide the customer to send the product back to the factory for repair.

● Return and exchange service: Establish a clear return and exchange policy and explain it to customers. Within the specified return period (such as quality problem return, etc.), if the customer is not satisfied with the product or finds that the product has quality problems, he can apply for a return or replacement. After receiving the customer's return application, timely review, meet the conditions to go through the return and exchange procedures. For returned products, test and evaluate, determine the cause of the problem, and take appropriate measures (such as repair, replacement, refund, etc.). For example, if the return is caused by product quality problems, the factory will replace the new product for the customer free of charge, and bear the transportation costs back and forth; If the return is caused by the customer's personal reasons, under the condition that the product is not damaged and does not affect the secondary sales, the refund will be processed after deducting a certain handling fee according to the regulations.

● maintenance services: Provide Bluetooth speaker maintenance services, for non-human damage within the warranty period, free maintenance; For products that exceed the warranty period or are artificially damaged, we provide repair services for a fee. Establish a professional maintenance team and complete maintenance process to ensure that faults can be diagnosed and repaired quickly and accurately. In the process of maintenance, timely communicate with customers about the maintenance progress and situation, and carry out strict quality testing after the completion of maintenance to ensure that product performance returns to normal. For example, the customer's Bluetooth speaker sound failure, the maintenance personnel received the first comprehensive test, determine the speaker damage, replace the new speaker and sound quality test, and then notify the customer the completion of repair and send the product back.

● spare parts supply: Ensure sufficient supply of original spare parts, so that customers need to replace the spare parts can be provided in time. Set up parts inventory management system, according to product sales and maintenance needs, reasonable reserve of common parts. Customers can order accessories by phone, mail or online platform, and the factory arranges delivery in time, and provides installation guidance and technical support for accessories.

● Customer feedback and satisfaction survey: proactively collect feedback from customers to understand customers' satisfaction with Bluetooth speaker product quality, performance, service and other aspects and suggestions for improvement. This can be done through regular customer visits, by sending satisfaction surveys, and by opening feedback channels on websites or social media. Carefully analyze and summarize customer feedback, take timely improvement measures to solve existing problems and deficiencies, and constantly optimize products and services. For example, if the customer generally reflects that the battery life of a certain speaker is insufficient, the factory can consider upgrading the battery technology or increasing the battery capacity to improve the competitiveness of the product and customer satisfaction.

● Training and education: According to customers' needs, we provide customers with training and operation guidance on the use of Bluetooth speakers, to help customers better understand the functions and use methods of the products, and improve their use experience. Training can be done by creating detailed product manuals, video tutorials, online training courses, etc. For example, provide customers with instructions on how to connect Bluetooth speakers to different devices, as well as training content on how to adjust sound Settings. In addition, the customer's technicians can also be provided with training in product repair and maintenance, so that they can carry out some simple maintenance work in the local area, improve maintenance efficiency and customer satisfaction.